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Our Terms and Conditions
Sale of Tickets
You must be over 18 years old or older to purchase tickets via this website.
Tickets are sold in the form of an email which contains the details of your purchase. It is delivered electronically via this website.
Please note we do not send physical tickets.
It is your responsibility to ensure that you provide a valid address for an email account you have access to.
Refunds and Cancellations
As you are purchasing a ticket for an Event we cannot normally provide a refund if it is cancelled by you.
If you are unable to attend a tour for which you have purchased a ticket and have given sufficient notice and subject to availability we can transfer your tickets to a different day or time or to another person.
These conditions apply if, due to inclement weather we have to postpone a tour.
Loss, Damage, Injury, Death
We cannot be held responsible for the loss of or damage to your personal property during the tour. Please keep your belongings with you at all times.
You are solely responsible for your own safety and that of any children or animals in your party. We shall not be responsible for and y death or personal injury during the tour. This applies if the guide crosses a road it does not necessarily mean it is safe fir you to do so and you should take all precautions that you would normally.
In the event of a tour has to be cancelled or abandoned part way through we will not be liable for any accommodation, travel or other costs you incur.
General
Open Tours.
The tour will depart promptly at the scheduled time. You are advised to arrive at least 10 minutes prior to the advertise time. Your Guide will not wait for you if you are late. If for unforeseen circumstances you arrive late and the tour has departed we may be able to reschedule at another time.
When you arrive, please present any proof of age or concessionary status that may be required. Your printed paper version or an e-version on a phone to your ticket must be shown to the Guide. Please ensure and electronic devices are fully charged in order to present tickets.
Private Tours
The above conditions apply to pre-arranged Private Tours although tickets and proof of age and concessionary status maybe supplied in advance by a third party operator.
Privacy
Your personal information will be used only for the purpose of providing the tour you and will not be divulged to any third party.
We will not store your payment card details.
Photographs and video footage may be taken during he tour for promotional or educational purposes. These images may be used online or in printed form. If you do not want any images of you or your party please let your Guide know.
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